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Shipping Policy

  • Shipping of the shoes within the to European Union (“EU”) or the United States of America (“USA”) will be free of charge. If the shoes must be delivered outside the EU or USA additional shipping costs may apply for the Buyer. Additional duties and/or taxes  may apply for shipment out of Europe. These duties and/or taxes will be notified to the buyer as soon as the shoes are shipped to his/her address.

  • All orders will be delivered to the Buyer approximately within 28 to 42 days after the purchase during a Limited edition Campaign or within 28 to 42 days after the end of a Timer Campaign. This period is necessary since the production of each pair of unique shoes takes a certain amount of time.

Shoes are shipped internationally via UPS, DHL and FedEx. Deliveries take between seven to twenty-one business days, (these are hand-made products) depending on your city and country. Shipments to the EU, UK, CAN and USA are free of charge.

(Note: Duty taxes may apply for non-EU and non-US shipments. Depending on the country, these normally range between 3 to 10 percent of the total purchase value and are due upon receipt of the product.)

For my latest shoe designs or special request check out my Alive Shoe Site.

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Shipping

      Free Shipping on All Orders    (within EU/USA)   see SHIPPING PAGE for details

Returns & refunds   (see RETURNS page for details)​​​​

  • Send them back! We have a 100% satisfaction guarantee and a free-returns policy. That means you will receive a full refund if not completely satisfied with your order. Shoes must be sent back to us within 30 days after receiving the package in pristine, unworn condition to qualify for a refund. Contact us to request a refund and confirm your address. A delivery company will then collect your package with no hassle or cost to you within 30 days after delivery of the shoes and if the shoes were not used.  Return of the purchase price and the shipping costs of the shoes will be refunded. For more practical information on how to return the shoes please email us at: gil.lebron@gmail.com

  • Refunds will be issued based on the original form of payment.

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